Frequently Asked Questions
Welcome to the Kumar Sarees FAQ page. Here you'll find answers to the most commonly asked questions about our products, ordering process, shipping, payments, and more. If you still need assistance, feel free to contact our customer support team—we're always happy to help.
Products
What products do you offer?
We offer a wide range of women's ethnic wear, including:
- Sarees
- Stitched Suits
- Unstitched Suits
- Bridal Lehengas
- Party Wear Lehengas
- Festive Ethnic Wear
Do you sell both stitched and unstitched suits?
Yes. We offer both ready-to-wear stitched suits and unstitched suit materials, allowing you to choose the option that best suits your style and preferences.
Are your product images real?
Yes. We strive to display accurate product images. However, slight variations in color may occur due to lighting and screen settings.
Do you offer new collections regularly?
Yes. We frequently update our collection with the latest ethnic wear trends, seasonal arrivals, and festive designs.
Orders
How do I place an order?
Simply browse our collection, select your preferred product, choose the available options (if applicable), add it to your cart, and proceed to checkout.
Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible.
How can I check my order status?
Once your order is shipped, you'll receive tracking details via email or SMS, allowing you to monitor your shipment.
Shipping & Delivery
Do you deliver across India?
Yes. We deliver to most locations across India.
How long does delivery take?
Delivery timelines depend on your location. Most orders are delivered within a few business days after dispatch.
Do you offer international shipping?
Please contact our customer support team to check the availability of international delivery for your location.
How much does shipping cost?
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Payments
Which payment methods do you accept?
We accept secure online payments through major payment options, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Popular Digital Wallets
Available payment methods may vary based on your location and checkout options.
Is online payment secure?
Yes. We use secure payment gateways to protect your personal and payment information.
Returns & Exchanges
What is your return policy?
Returns are accepted according to our return policy. Please review the policy on our website or contact us for assistance.
Can I exchange a product?
Eligible products may be exchanged depending on their condition and our exchange policy.
What should I do if I receive a damaged or incorrect product?
Please contact us immediately with your order details and clear photographs so we can assist you promptly.
Product Care
How should I wash my sarees?
Always follow the care instructions provided with the product. Delicate fabrics like silk and heavily embroidered sarees are generally best suited for dry cleaning.
How should I store ethnic wear?
Store your sarees, suits, and lehengas in a clean, dry place. Fold them neatly and use garment bags for heavily embroidered outfits to help maintain their quality.
Sizing
How do I choose the correct size for stitched suits?
Refer to our size chart before placing your order. If you need additional guidance, our team will be happy to assist you.
Can unstitched suits be customized?
Yes. Unstitched suits can be tailored according to your preferred measurements and design.
Customer Support
How can I contact Kumar Sarees?
You can reach us through our Contact Us page, phone number, WhatsApp, or email. Our team is always ready to help with your queries.
What are your customer support hours?
Our support team is available during business hours. You can also leave us a message outside business hours, and we'll get back to you as soon as possible.
Still Have Questions?
If you couldn't find the answer you were looking for, please get in touch with us through our Contact Us page. We'll be happy to assist you with your shopping experience.